Frequently Asked Questions (FAQ)

Shipping

• You can check your order details and shipping status in the "Orders" section on Account.
• Immaterial uses FedEx for delivery.
• Free shipping is the standard, and any exceptions will be clearly noted on the product detail page.
• The shipping period depends on the location of customers.(Usually do not exceed a week.)

*In case of a system error where an out-of-stock product is available for purchase, we will contact you within 1 day.

Exchange and Return

• Exchanges due to size are free for the first time.
  After the first free exchange, returns will incur a round-trip shipping fee of 2 times the delivery cost.

• Returns for simple change of mind are available for a fee, with a round-trip shipping charge of 70 USD.

• Exchanges and returns must be processed within 7 days of receiving the product.

Non-eligible for Exchange or Return:

• If the product is damaged.
• If the packaging, contents, or box are damaged.
• If the product has been used or partially consumed, resulting in a significant decrease in its value.
• If more than 7 days have passed since delivery.